Become a Customer Service Representative

To excel as a Customer Service Representative, focus on developing these key competencies: Communication, Problem Solving, Product Knowledge, Empathy, CRM Systems. Prepare for interviews by: • Researching the company's specific needs for this role • Preparing examples that demonstrate each competency • Understanding industry trends and challenges • Practicing behavioral interview questions • Preparing thoughtful questions about the role and company Remember to showcase your relevant experience and enthusiasm for the position.